Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 05, 2020 - 22:00 BST
We have been notified that there is carrier Emergency Planned Engineering Works being undertaken on one of our suppliers' voice and data networks.
The risk is identified as low and should not impact systems while new routes and IP configuration changes are being made.
We have been advised that these works could result in a temporary loss of broadband and some voice calls in progress for no longer than 5 minutes during this engineering window, but this is not expected.
Start date & time: 05/05/2020 @ 22:00 BST End date & time: 06/05/2020 @ 01:00 BST
We will monitor the maintenance and will provide further updates if there is any unexpected impact on systems.
Posted May 01, 2020 - 16:21 BST
This scheduled maintenance affected: Voice Services - Trunks (SIP Trunking, IAX Trunking), Broadband/Connectivity Services (Broadband - ADSL, Broadband - FTTC), and Voice Services - Hosted VoIP (Hosted VoIP - Single User, Hosted VoIP - Multi User).