- Our upstream supplier has now implemented a workaround to restore service. Our internal tests show that calls are now completing successfully. This status will remain in a 'monitoring' state until we receive confirmation that the root cause have been resolved.
If you are still experiencing issues with your service please contact our support team on 03333 444 114 or by email to email@example.com
We apologise for any disruption and any inconvenience this may have caused.
Aug 23, 15:23 BST
Update - We are currently working with our upstream supplier to implement a work around for affected numbers. This will route calls away from the affected network.
We do not have an estimate for how long this work will take. An update will be post here as soon as further information is available.
Please accept our apologies for any inconvenience this may cause.
Aug 23, 15:06 BST
Update - This incident is still ongoing. We have not yet been given an estimated time for resolution, but are in regular communication with our supplier for updates and information.
A further update will be posted when more information is available. We apologise for the disruption and any inconvenience this may cause.
Aug 23, 13:29 BST
Identified - Further investigation has found that this incident is only affecting a subset of ported numbers. The majority of customers will not see any impact.
A further update will be posted by 12:00. Please accept our apologies for any inconvenience this may cause.
Aug 23, 11:16 BST
Investigating - We are aware that there is currently an inbound call failure issue affecting some phone numbers. Callers may experience a busy tone when dialling some SpecTronics VoIP numbers.
This is due to an issue being experienced by one of our upstream suppliers. We are working with this supplier to resolve the issue as soon as possible.
We apologise for the disruption and any inconvenience this may cause. An update will be provided by 11:00am.
Aug 23, 10:38 BST